North East Valley DGP eNews

No 1114: May 19, 2011
eNews is a weekly electronic newsletter sent to all GP practices (with email addresses) within the NEV catchment. The aim is to provide up to date information relevant to GPs and to disseminate the latest activities and resources from the division. All feedback and enquiries welcome and should be addressed to Patty Marshall. You can also visit our website at:
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In this issue:

Aboriginal Health                                RACGP Online Cultural awareness training

Aged Care                                             Aged Care Interest Group

Chronic Disease Management            Practical Diabetes Management     

Professional Development                 CPD events   

Information Management                  Medical Director Tips

Items of interest                                  Dineen and Westcott Audiology, New NH GP Liaison Consultant for Northern Health, Mitcham Private Sleep Centre, Discharge Summary – New Format, GP Network News    

News for Practice Staff                       Elder Abuse Prevention Industry Day for Nurses, Practice Managers' Network,      

Paediatrics                                           Ear, Nose, Throat and Eyes Practical Paediatrics   

Women’s Health                                  Investigating a new breast symptom, Implanon training, Heart Foundation ‘Healthy Heart Challenge’               

Positions vacant/wanted                            

Fun stuff                                                        


Aboriginal Health

Aboriginal Health: RACGP Online Cultural awareness training

Just a reminder that the RACGP Online Cultural awareness training is now available free of charge to two general practice staff (including one GP) for practices registered for the Indigenous Health Incentive, and to other GPs and health professionals. It is available at for RACGP members. Non-members can access this activity at .

Completion of this module by a minimum of two practice staff at least one of whom must be a GP will meet the requirements for cultural awareness training for the Indigenous PIP.

Here are the instructions for ClinEd:

1.  Go to

2.  Click on red box ‘sign up for online education’, or log in if you already have a username and password.

3.  Scroll down and you will see the activity title.

4.  Click on the activity and the description will come up, on the right hand side there is a login register button, please click on this button.

5.  If you have not done so already, you will need to create a user account.

6.  Once created and a username and password has been issued you may need to log in again or you may notice that the button on the right hand side of the activity description will now say either ‘enrol in activity’ or ‘start activity’.

You must set your browser to allow pop-ups. There is a guide sheet provided on the site on how to do this.

If you are having trouble accessing the activity you can contact the helpdesk on 1800 284 789 or email


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Aged Care

Aged Care Interest Group

Support and education in geriatrics for GPs who visit or are interested in visiting Aged Care Facilities.

Ethical & Legal Dilemmas In Aged Care Homes - Competency...Consent...Refusal...Restraint… Discordant families…End of life ethics…Criminal capacity in the elderly…Sexual activity & relationships in nursing homes. Bring short cases to discuss. Speaker: Dr Brett Coulson, Psychogeriatrician.

Monday May 30th 1-2 pm (Light lunch 12.30pm) at Vasey House, 5 Tower Ave, Bundoora (near BECC). RSVP to Lorraine on 9466 9615


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Chronic Disease Management

Practical Diabetes Management

Saturday 18th June 9am - 4pm at Melbourne Convention and Exhibition Centre. A training day for GPs by the Australian Diabetes Society. Topics to be discussed include: New diagnostic criteria for diabetes? Initiating and adjusting insulin; Management of diabetic foot disease; New agents for diabetes; Diabetes and pregnancy. Register here. See flyer  and for more information visit the website or call 03 5983 2400.


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Continuing Professional Development

Austin Health - Division of Medicine Grand Round

“Headache under the Microscope” A Clinico-pathological correlation case - Speakers: Dr Gary Yip (Neurology Fellow), Dr Greg Fitt (Radiologist), Dr Kerryn Ireland-Jenkin (Pathologist). Wednesday 25th May, 12:30pm at John Lindell Lecture Theatre, Level 4, Lance Townsend Building (opp. Medical Library), Austin Campus. Informal lunch at 1.15pm outside the Lecture Theatre.


Bowel Cancer Screening CPD

General Practitioners and Practice Nurses are invited to attend an update on Hepatitis C treatment followed by an update on Bowel Screening & Hydrogen Breath Testing.

Speakers: Dr. Scott Patterson and Dr. Steve Lontos, Department of Gastroenterology, Austin Health

Thursday, 26th May, 6:30 – 9:15pm at Barrio Restaurant, 77 Upper Heidelberg Road, Ivanhoe. [Application Form]


Managing Acute Low Back Pain in Primary Care

Tuesday 31st May 7-9pm (registration & dinner from 6.30pm) at John Scott House, La Trobe University [Map]. This NPS workshop provides a valuable opportunity to discuss up-to-date, independent, practical, evidence-based information on managing acute low back pain. The interactive case-based workshop includes a presentation by a specialist and an opportunity to discuss important aspects of care. Speaker: Dr William Howard (Austin, Acute Pain Service). For more information contact Dr Mary Levidiotis on 9496 4333. See flyer to RSVP.


ME/CFS Latest Understanding and Management Awareness Week: May 8 – 15

Invitation for members, family, friends, health and medical practitioners, allied health, policy advisers, disability staff, legal, government and community members to attend the International Myalgic Encephalomyelitis/Chronic Fatigue Syndrome Seminar on Sunday 15th May, 1.30-4.00pm at Acacia Room, Darebin Arts and Entertainment Centre, Cnr Bell Street & St. Georges Road, Preston. Flyer


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Information Management

Medical Director Tip - Using the Victorian Statewide Referral Form +

The VSRF+ referral is a very versatile referral form, not only for hospitals but also for organisations such as the RDNS. Using it means you don’t need a referral form specific to an organisation. There are 3 other specialised versions for hospital OP referrals - Osteo, maternity and urology. All 4 can be found under the Supplied templates in MD. If you have an earlier version of the VSRF (dated 2006) you should delete it and use the current version(s).


This week’s IM problem - Retrieving lost templates

Question: We have written our own LetterWriter templates but unfortunately two of them were deleted a couple of weeks ago and we only discovered it now. How do we get them back?

Answer: If your back-up method allowed you to retrieve them then all is OK. Otherwise there is a fairly simple method. You need to find a patient who has one of the completed templates (i.e. template used and populated).

1.      Open the completed template from the Letters tab – this will open in LetterWiter

2.      Highlight all the text and then copy it (Control + X)

3.      From the File menu select Modify template…

4.      Select Blank template

5.      Copy (Control + V) into the blank template

6.      From the File menu select Save as Template… – give the template a name and click on Save

7.      Delete all the “populated” information

8.      Redo the fields such as Letterhead, Patient details, Medication lists etc.

Press Control + S to save the template


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Items of Interest

Dineen and Westcott Audiology

3 out of 4 people aged over 70 have a hearing loss, 85% of those with a hearing loss do not use hearing aids. A reduced capacity to communicate has a significant impact on relationships and quality of life. A gradual onset hearing loss due to presbycusis is insidious, difficult to self-diagnose and is considered a chronic medical condition. If you notice hearing difficulties in your patients, their audiological assessments at the clinic are eligible for a Medicare rebate as an Allied Health Service under the Chronic Disease Management Program. CDM program referrals are welcome at Dineen and Westcott Audiology, 74 Mount Street, Heidelberg. Tel: 9457 6588 Fax: 9457 6833. Email: See the website for details of services and ethical policy and for downloadable guides on: sensorineural hearing loss and hearing aids; acoustic shock and tonic tensor tympani syndrome. Also available for download are research publications on tinnitus and acoustic shock.


New NH GP Liaison Consultant for Northern Health

Following a 5 month search, Northern Health is pleased to announce the appointment of Dr Mary Thomas. She is passionate about supporting GP’s wherever possible in what is an ever growing and demanding area.  Mary will be working primarily Tuesdays and Wednesdays and can be contacted by e-mail on or by telephone on 8405 5209


Mitcham Private Sleep Centre

This is a new dedicated sleep disorder unit located onsite at Mitcham Private Hospital, supported by a team of experienced and accredited sleep physicians

·         comprehensive range of investigations and treatment services for a broad range of sleep disorders, including overnight sleep studies.

·         featuring new digital sleep laboratory, refurbished overnight rooms, modern facilities and onsite specialist consulting. 

For appointments and sleep study bookings, contact: Mitcham Private Sleep Centre, 27 Doncaster East Road, Mitcham. Ph: 9210 3146 Fax: 9210 3139


Discharge Summary – New Format

On June 15th Austin Health will commence using a new electronic Patient Record System – the CERNER system.  As a consequence, the discharge summary that you receive from this date will have a different format.   However the Emergency Department and Day Surgery Discharge Summaries will remain unchanged. 

With the introduction of the CERNER system, Austin Health will be relying on the Human Services Directory (HSD) to access GP details.  To ensure that communication is addressed correctly, I would encourage all GPs to check that their details on the HSD are up-to-date.  Should you have any questions regarding this change, please contact the GP Liaison Officer, Dr. Wendy Fisher,


GP Network News

This week’s edition includes: Federal Budget 2011-12; Budget Reduction and Restructure of the GP Mental Health Treatment Plan at a glance; GP MRI; Remote Vocational Training Scheme (RVTS) – applications now open; Post new comment


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News for Practice Staff

Elder Abuse Prevention Industry Day for Practice Nurses and Community Nurses.

Friday 17th of June, 9.15am- 4pm at Victoria University, Sir Zelman Cowen Centre, Room G.O1 located within the Court yard.

The program will include:

·         Update on the 75 year old MBS health assessment - General Practice Victoria.

·         The ageing population and the Victorian Government’s Elder Abuse Prevention Strategy and the commitment to the empowerment of older Victorians - The Office of Senior Victorians.

·         The role of Seniors Rights Victoria - Seniors Rights Victoria

·         Presentation of the Elder Abuse Prevention Strategy-Professional Education training materials and resources and how they can be customised to meet the needs of individual organisations and their Community Practice Nurse workforce - Victoria University 

This is a free event. As numbers are strictly limited, registration is required. To register, call the EAPS office at Victoria University on 9919 1843 or email


Practice Managers' Network

Wednesday 22nd June 6:30 pm-9:00 pm (Dinner from 6pm) at John Scott Meeting House, La Trobe University. [Map]

·         Occuational Health and Safety

·         IM Update - Personally Controlled Electronic Health Record

·         Bowel Cancer Screening project Target Group: Practice Managers

[Application Form]


Medical Receptionists Seminar - Triage at the front desk

Tuesday 21st June 6:30 pm-9pm (Dinner from 6pm) John Scott Meeting House, La Trobe University. Presented by: Panel of NEV staff, PMs, PNs and GPs  

Application Form available soon


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Ear, Nose, Throat and Eyes Practical Paediatrics

Thursday June 16th, 7-9pm (6.30pm to register and light refreshments) at Ella Latham Theatre, Royal Children’s Hospital

·         Ophthalmology: Latest recommendations for management of: Eye infections, corneal ulcers and abrasions, squint and pseudo-squint, ptosis and retinoblastoma detection.

·         Ears nose & throat - Latest recommendations for management of ASOM and recurrent ASOM, OME - prolonged antibiotics, ET exercises, diagnosing effusion clinically, grommets; otitis externa; the discharging ear in General Practice; pharyngitis/tonsillitis – the role of swabbing, antibiotics and managing recurrent.

See flyer and register online here.


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Women’s Health

Investigating a new breast symptom

Wednesday 25th of May 6:45pm - 9:00pm (Dinner and Registration: 6:30pm) at Cancer Council Victoria, 100 Drummond Street, Carlton. Flyer


Implanon training

MSD strongly recommends that you complete education and training prior to using the device.

If you have completed IMPLANON training in the past, there is a practical training session in your area which may be available to you (see details below). This option requires that you complete the online education modules in your own time PRIOR to attending the practical face-to-face training session.

You can access the online education modules at (OPTION 1)

Please register by the required date for the practical session. Places are limited.

If you have NOT completed IMPLANON training in the past MSD recommends you attend a 2 hour face-to-face training session that includes education plus practical training.

For further information and registration for any of the sessions please call 1800 230 330.


Heart Foundation ‘Healthy Heart Challenge’

As part of this year’s Go Red for Women campaign, the Heart Foundation is launching a Healthy Heart Challenge as a practical way for women to improve their health. This free 10 week Challenge starts on 1 June and has been designed to provide women with small yet realistic steps to build changes into their lifestyle, that if sustained can make an important difference to their heart health long-term. Participation in the Challenge will provide women with weekly recipes, tips and information to stay motivated throughout the 10 weeks and our target is to have 20,000 Australian women sign up nationwide.  The Healthy Heart Challenge recommends participants undertake a heart health check, so you may find more patient requests for checks between May and August.

General Practice plays an important role in educating female patients about the risks of heart disease. Consider displaying the campaign posterMythbusting

 and  Women and Heart Disease brochures in your waiting rooms and encourage your patients to register for the Healthy Heart Challenge.

The campaign resources are available online at (click on Go Red for professionals), or to order please call the Health Information Service on 1300 36 27 87. 


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Positions vacant/wanted

Please note: only new ads or resubmitted ads will be posted here. All other ads can be found on the website


Positions vacant


Diamond Creek – PT/FT GP wanted for accredited, computerised practice. Private billing (high fees), practice nurse support, visiting specialists. Physio, psychologist & psychiatrist on site. Supportive, friendly and happy workplace. Contact practice manager Lina Rogers on 9348 1911 or 0407 119 780.


Epworth Freemasons – GP required part time for sessions in the Women’s Health Clinic. Excellent conditions and environment. Please phone Joy on 9918 8912 or email


Fairfield - F/T or P/T VR GP required for GP operated, computerised, fully accredited medical centre with nursing support.  A friendly and supportive team environment with flexible family friendly working hours. Excellent remuneration. Please contact Rosa Merigan on 03 9481 4861 or 0417 596 180.


Hurstbridge – F/T or P/T VR GP required for computerised, fully accredited medical centre located in a lovely leafy semi-rural environment.  A fabulous, friendly work environment with nursing support and ancillary health.  Outer Metro Relocation Incentives could apply.  Contact Heather Fisher (Practice Manager) 9718 2611, 0407 355 035 or


Ivanhoe Medical Clinic - PT VR GP for 2-4 sessions/week - must include Thursday & Friday afternoons. Modern, large supportive group(10 GPs), FT nurses, computerised, CDMs, no A/Hs, friendly ,flexible, mixed billing. Good remuneration. Contact: Dr. Stephen Smith or Dr. David Doig9499 1245.


Macleod - PT VR GP wanted for accredited, fully computerised practice. Suits semi-retired GP. Trainee also welcome. Contact: Julie on 03 9459 8329.


Northcote – FT/PT VR GP or Subsequent Trainee GP position. Fully accredited, computerised, long established doctor owned practice in a new purpose built facility with a fabulous work environment. Ancillary Health, Pharmacy and Pathology services on site. Inquiries Diane Cronin (Practice Manager) 9481 1214. Visit our website


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The Caring Grandfather
A woman in a supermarket is following a grandfather and his badly behaved 3 year-old grandson.
It’s obvious to her that he has his hands full with the child screaming for sweets in the sweet aisle, biscuits in the biscuit aisle and for fruit, cereal and soft drink in the other aisles.
Meanwhile, Granddad is working his way around, saying in a controlled voice, "Easy, William, we won't be long . . . Easy, boy."
Another outburst and she hears the granddad calmly say, "It's okay, William, just a couple more minutes and we'll be out of here. Hang in there, boy."
At the checkout, the little terror is throwing items out of the cart and Granddad says again in a controlled voice, "William, William, relax buddy, don't get upset. We'll be home in five minutes; stay cool, William."
Very impressed, the woman goes outside where the grandfather is loading his groceries and the boy into the car.
She said to the elderly gentleman, "It's none of my business, but you were amazing in there. I don't know how you did it. That whole time, you kept your composure and no matter how loud and disruptive he got, you just calmly kept saying things would be okay. William is very lucky to have you as his grandpa."
"Thanks," said the grandfather, "but I'm William"


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And remember

            …I started with nothing, and I still have most of it.